Terms of service

 

1. Acceptance of These Terms

By accessing or using our website, placing an order, or purchasing any products from The Elvane LLC ("The Elvane", "we", "our", or "us"), you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not access or use our website.

2. Company Information

The Elvane LLC
Registered in the State of Wyoming, United States.

Customer Support: hello@theelvane.com

3. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to purchase from our website.

You agree that all information provided during checkout is accurate, complete, and up to date.

4. Products

We strive to display our products as accurately as possible.

However:

  • Colours may vary depending on your device or screen settings.
  • Product measurements are approximate.
  • Minor variations in colour, stitching, fabric texture or packaging may occur.
  • We reserve the right to modify, discontinue or update products at any time without prior notice.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • refuse any order;
  • cancel an order;
  • limit quantities purchased;
  • cancel orders suspected of fraud or unauthorized activity;
  • correct pricing or product description errors.

If payment has already been processed for a cancelled order, a full refund will be issued.

6. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices may change without prior notice.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors at any time.

Customers are responsible for any customs duties, VAT, import taxes, or local fees required by their country unless otherwise stated.

7. Payment

Payments are securely processed through trusted third-party payment providers.

The Elvane does not store or have access to your complete payment card information.

Orders will only be processed after successful payment authorization.

8. Shipping

Shipping times provided on our website are estimates only.

Delivery times may vary due to:

  • customs processing;
  • carrier delays;
  • weather conditions;
  • holidays;
  • force majeure events;
  • other circumstances beyond our reasonable control.

Customers are responsible for ensuring that shipping addresses are accurate.

The Elvane is not responsible for delays resulting from incorrect shipping information supplied by the customer.

Risk of loss passes to the customer upon delivery by the shipping carrier.

9. Order Cancellation

Orders may only be cancelled before they have entered processing or shipment.

Once an order has been dispatched, cancellation is no longer possible.

Returns after delivery are governed by our Returns & Refund Policy.

10. Returns & Refunds

Please refer to our separate Returns & Refund Policy for complete information.

Generally, returned items must:

  • be unworn;
  • be unused;
  • be unwashed;
  • include original tags;
  • be returned within the applicable return period.

Items that do not satisfy these requirements may not qualify for a refund.

Refunds are issued after returned products have been inspected and approved.

Original shipping costs are generally non-refundable unless required by applicable law.

11. Promotional Codes

Promotional codes:

  • cannot be exchanged for cash;
  • cannot be combined unless expressly stated;
  • may be modified or withdrawn at any time;
  • remain subject to their individual promotional terms.

12. Intellectual Property

All content available on this website, including but not limited to:

  • trademarks;
  • logos;
  • product images;
  • graphics;
  • website design;
  • videos;
  • written content;
  • product descriptions;

is the exclusive property of The Elvane LLC or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, The Elvane LLC shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:

  • the use of our website;
  • delayed deliveries;
  • product availability;
  • third-party services;
  • interruptions beyond our control.

Our total liability shall not exceed the purchase price paid for the applicable product.

14. Force Majeure

We shall not be responsible for any delay or failure to perform resulting from events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • war;
  • terrorism;
  • pandemics;
  • labour disputes;
  • government actions;
  • customs delays;
  • transportation disruptions;
  • internet outages.

15. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to The Elvane LLC's principal place of business, without affecting any mandatory consumer protection rights available under applicable law.

17. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions will become effective immediately upon publication on this website.

Your continued use of our website constitutes acceptance of any revised Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refund Policy, constitute the entire agreement between you and The Elvane LLC regarding your use of our website and purchases.

20. Contact

The Elvane LLC

Customer Support

Email: hello@theelvane.com