Contact information
Contact Us
At The Elvane, customer satisfaction is our priority. If you have any questions regarding your order, our products, shipping, returns or any other matter, our Customer Support team is here to assist you.
Customer Support
Email: hello@theelvane.com
Our support team aims to respond to all enquiries within 1–2 business days.
Response times may be longer during weekends, public holidays or periods of exceptionally high demand.
Order Enquiries
To help us assist you as quickly as possible, please include the following information when contacting us regarding an order:
- Full name
- Order number
- Email address used for the purchase
- A brief description of your enquiry
Providing this information helps us process your request more efficiently.
Product & General Enquiries
If you have questions about our products, sizing, shipping, returns or any other general enquiries, please contact us via email and our team will be happy to assist you.
Business Enquiries
For partnership opportunities, collaborations or other business-related enquiries, please contact us at:
Please include relevant details about your enquiry so that it can be directed to the appropriate team.
Customer Service Hours
Our Customer Support team operates during regular business days.
Enquiries received outside business hours will be answered as soon as possible on the next business day.
Communication
By contacting The Elvane, you agree that we may communicate with you via email regarding your enquiry, your order or other customer service matters.
Contact
The Elvane LLC
Customer Support
Email: hello@theelvane.com