Shipping policy
Shipping Information
The Elvane proudly ships to customers worldwide.
We work with trusted global fulfillment partners to ensure reliable and efficient order processing and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During promotional periods, holidays or times of high order volume, processing times may be extended.
Once your order has been dispatched, you will receive a shipping confirmation email.
Estimated Delivery Times
After processing, the estimated delivery time is 8–15 business days, depending on the destination.
Delivery times are estimates only and are not guaranteed.
Actual delivery may vary due to customs procedures, carrier operations, weather conditions, public holidays or other circumstances beyond our reasonable control.
International Shipping
As an international retailer, orders are shipped through our trusted global fulfillment partners.
Depending on the destination and product availability, orders may be dispatched from different fulfillment locations to provide the most efficient delivery service.
Customs, Duties & Taxes
International orders may be subject to customs inspections, import duties, VAT, taxes or other government fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
The Elvane has no control over customs procedures or any fees charged by local authorities.
Shipping Delays
While we strive to deliver every order as quickly as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- customs inspections;
- severe weather;
- carrier delays;
- transportation disruptions;
- public holidays;
- government restrictions;
- force majeure events.
The Elvane shall not be held liable for shipping delays resulting from these circumstances.
Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Once an order has entered processing, shipping addresses cannot be modified.
Orders returned due to an incorrect or incomplete shipping address may require additional shipping charges before they can be reshipped.
The Elvane is not responsible for deliveries affected by incorrect information provided by the customer.
Tracking Your Order
Where available, tracking information will be sent via email once your order has been shipped.
Please allow 24–72 hours for tracking information to become active.
Lost or Delayed Shipments
If your order appears to be significantly delayed, please contact our Customer Support team.
We will work with the shipping carrier to investigate the shipment.
Where a shipment is confirmed by the carrier as lost in transit, The Elvane may, at its sole discretion, provide a replacement or refund.
Delivered but Not Received
If your tracking information indicates that your order has been delivered but you cannot locate it, we recommend checking with household members, neighbours or your local carrier before contacting us.
The Elvane cannot be held responsible for packages that have been marked as successfully delivered by the shipping carrier.
Return Shipping
Customers are responsible for the cost of returning eligible items unless the product is faulty, damaged or incorrectly supplied.
Return shipments must only be sent to the return address provided by our Customer Support team.
Depending on the customer's location and the product ordered, returns may need to be sent to one of our designated international return facilities.
Items returned without prior authorization or sent to an unauthorized address may not be accepted.
Refused Deliveries
If a customer refuses delivery of an order or fails to pay any applicable customs duties or taxes resulting in the package being returned or destroyed, any refund may be reduced by the original shipping costs, return shipping costs and any additional charges incurred.
Split Shipments
Where an order contains multiple items, products may occasionally be shipped separately.
No additional shipping charges will apply for split shipments.
Contact
The Elvane LLC
Customer Support
Email: hello@theelvane.com